Privacy Policy

Below you will find the privacy policy for the Internet sites of Party Ace Limited. "Party Ace Limited Sites" include all Internet sites on which this privacy policy is posted. Party Ace Limited and any and all entities that control, are controlled by, or are affiliated or under common control with, Party Ace Limited are collectively referred to herein as "we," "us" or "our".

IMPORTANT! PLEASE READ THIS CAREFULLY. BY USING THE PARTY ACE LIMITED SITES YOU ARE UNCONDITIONALLY AGREEING TO THIS PRIVACY POLICY, TOGETHER WITH THE TERMS OF SERVICE FOR THE PARTY ACE LIMITED SITES (WHICH, TOGETHER SHALL BE REFERRED TO AS THE 'SITE AGREEMENT'). IF YOU DO NOT AGREE TO THE TERMS OF THE SITE AGREEMENT, PLEASE DO NOT USE THE PARTY ACE LIMITED SITES.

Party Ace Limited is committed to helping users of the Party Ace Limited Sites understand the information Party Ace Limited collects, how it uses that information, the choices users have about the way their information is used, and the precautions Party Ace Limited takes to protect information concerning its users. This Privacy Policy applies specifically to the Party Ace Limited Sites only and covers information collected on or through the Party Ace Limited Sites. When using other Party Ace Limited sites, we encourage you to review the Privacy Policy controlling that particular site. When you share information with us, for example by creating a Party Ace Account, we can make those services even better – to show you more relevant search results and events. 

Our Privacy Policy explains:

• What information we collect and why we collect it.
• How we use that information.
• The choices we offer, including how to access and update information.

1.0 Our core beliefs regarding user privacy and data protection

• User privacy and data protection are basic human rights.
• We will never sell, rent or otherwise distribute or make public your personal information.
• We have a duty of care to the people within
• Personal data should only be collected and processed when absolutely necessary and is permitted by the customer.
• We dislike spams as much as you do!

2.0 Information We Collect

2.1 Our methods of collection

We collect information in the following ways:

• Information you give us. For example, many of our services require you to sign up for a Party Ace Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or address to store with your account. If you want to take full advantage of the features we offer, we might also ask you to create a publicly visible Party Ace profile, which may include your name and photo.
• Information we get from your use of our services. We collect information about the services that you use and how you use them, like when you interact with our website and blog content. This information includes:

(1) Device information

We collect device-specific information (such as your hardware model and operating system version).

(2) Log information

When you use our services or view content provided by Party Ace, we automatically collect and store certain information in server logs. This includes:

- details of how you used our service, such as your search queries.

- Internet protocol address.

- device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.

- cookies that may uniquely identify your browser or your Party Ace

(3) Location information

When you use Party Ace services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS and other sensors. 

(4) Unique application numbers

Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to Party Ace when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.

(5) Local storage

We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

(6) Cookies and similar technologies

We and our partners We collect information on the Party Ace Limited Sites through a variety of technical methods, including cookies and web beacons. Cookies are pieces of information that a Website sends to your computer while you are viewing the Website. Web beacons are small pieces of data that are embedded in images on the pages of the Party Ace Limited Sites. Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorised by us to collect information on our behalf. Cookies (including beacons), by themselves, do not provide Party Ace Limited with personally identifiable information unless you choose to voluntarily provide this information to us by, for example, registering on a Party Ace Limited Site. However, once you choose to furnish us with personally identifiable information, this information may be linked to the data stored in the cookie.

We may use the information collected through these technical methods for many purposes, including delivering content, tracking and enhancing our guests' experience on the Party Ace Limited Sites. Many advertisements that appear on the Party Ace Limited Sites are managed and placed on the Party Ace Limited Sites by third parties. These companies are called "network advertisers." Network advertisers who place advertisements on the Party Ace Limited Sites may use cookies and Web beacons to collect non-personally identifiable information about your visits to the Party Ace Limited Sites in order to provide advertisements about goods and services of interest to you. If you click on an advertisement on one of the Party Ace Limited Sites and link to a third party's website, then our Privacy Policy will not apply to your personally identifiable information collected on that third party's website and you must read the privacy policy posted on that site to see how your personally identifiable information will be handled.

This Privacy Policy does not apply to any personally identifiable information you may disclose publicly in user forums (such as chat rooms or discussion boards). When you voluntarily post information on message boards or in chat areas, that information can be collected and used by other people to send unsolicited messages (or 'spam') and marketing materials. Party Ace Limited assumes no responsibility for any action or policies of any third parties who collect information that users disclose on discussion boards or in other public areas of the Party Ace Limited Sites.

2.2 Our blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors. Only your name will be shown on the public-facing website although if the supplied email address is linked to a Facebook account, your Facebook photo will also be displayed.

Your comment and its associated personal data will remain on this site until we see fit to either: (1) remove the comment or (2) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us here using the email address that you commented with.

If you are under 16 years of age you MUST obtain parental consent before posting a comment on our blog.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

2.3 Contact forms and email links

Should you choose to contact us using the contact form on our Help & Support page, please be aware that we use a third-party data processor (Zendesk) to manage the service request. Alternatively, you can use an email link like this one in which case none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors. Instead, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

2.4 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third-party data processor. The email address that you submit will not be stored within this website’s own database or in any of our internal computer systems.

Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic (approximately one per month) newsletter-style emails from us.

3.0 How we use the personally identifiable information

We use the personal information you give us about yourself to deliver information or content you request, to contact you about our programs, products, features, or services, or for other purposes explained at the time we collect the information. Personally, identifiable information is used by Party Ace Limited to, among other things:

(1)        verify access rights to premium content or other access-restricted services, including for purpose of supporting digital rights management software;

(2)        improve our services by providing personalised content, language and location customisation, and/or personalised help and instructions;

(3)        provide information concerning compatibility and interoperability to you;

(4)        ask you to participate in surveys about products, services, news and events;

(5)        provide you with news, newsletters, updates, targeted advertising, promotions, sweepstakes and special offers;

(6)        better understand how the Party Ace Limited Sites are used, including web traffic patterns and what types of content are most popular with users; and

(7)        in connection with content submissions, community postings (e.g., chat and bulletin boards), and voting and polling activities. Party Ace Limited does not sell, rent, lease or license your personally identifiable information to third parties for their commercial purposes.

Party Ace Limited may disclose personally identifiable information to third-party agents and affiliates we engage to provide services for Party Ace Limited. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance and providing customer service. Such entities and individuals are required to protect your personally identifiable information in a manner that is consistent with this Privacy Policy and to not use such personal information for any purpose other than to carry out the services they are performing for Party Ace Limited.

Party Ace Limited may also disclose personally identifiable information to third parties in the following instances:

(1)        we are required by law or court order to disclose, or we believe in good faith that the law requires it;

(2)        disclosure is necessary to identify, contact, or bring legal action against, someone who may cause or be causing harm to, or interference with, our rights or property, other Party Ace Limited Site users, or anyone else; or

(3)        to respond to an inquiry, request or complaint that you have made. We may also use IP addresses in cooperation with Internet service providers to identify users if we deem it necessary to comply with laws, to enforce compliance with the Site Agreement, including the Privacy Policy, or to protect the Party Ace Limited Sites, our sites, customers, or others.

4.0 Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

• Review and control certain types of information tied to your Party Ace Account by using Party Ace Dashboard.
• View and edit your preferences about the Party Ace events shown to you on Party Ace services.
• Adjust how the Profile associated with your Party Ace Account appears to others.
• Take information associated with your Party Ace Account out of many of our services.

You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

5.0 Information that you share

Many of our services let you share information with others. Remember that when you share information publicly, it may be indexable by search engines, including Google. Our services provide you with different options for sharing and removing your content.

6.0 Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes.

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

7.0 Information that we share

We do not share personal information with companies, organisations, and individuals outside of Party Ace unless one of the following circumstances applies:

• With your consent

We will share personal information with companies, organisations or individuals outside of Party Ace when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

• With account administrators

If your Party Ace Account is managed for you by an account administrator then your account administrator who provides user support to your organisation will have access to your Party Ace Account information (including your email and other data). Your Party Ace  account administrator may be able to:

• view statistics regarding your account, such as statistics regarding ticket sales.
• change your account password.
• suspend or terminate your account access.
• access or retain information stored as part of your account.
• receive your account information in order to satisfy applicable law, regulation, legal process or enforceable governmental request.

Please refer to your account administrator’s privacy policy for more information.

• For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

• For legal reasons

We will share personal information with companies, organisations or individuals outside Party Ace if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

• meet any applicable law, regulation, legal process or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of Party Ace, our users or the public, as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If Party Ace is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

8.0 Policies for those under the age of 13

Party Ace Limited does not knowingly collect or use any personally identifiable information submitted to the Party Ace Limited Sites from individuals under the age of 13, except in order to respond on a one-time basis to a specific request for information. If you are a parent or guardian who has discovered that your child under the age of 13 has submitted his or her personally identifiable information without your permission or consent, upon notice from you, Party Ace Limited will make reasonable efforts to remove the information. You may request that your child's information is deleted from our databases by emailing support@party-ace.com, please be sure to include in your message the User Name and/or e-mail address and password that your child submitted.

9.0 Links to other sites

Party Ace Limited may from time to time offer links to other sites from sites within the Party Ace Limited domain. Other sites may also reference, advertise, or link to our sites. However, this does not mean we endorse or sponsor other websites, and we are not responsible for the privacy practices or the content of such sites. Party Ace Limited expressly disclaims any and all statements or assertions made on such websites, and deny all liability associated with your use of, and the content on, such other sites. You may arrive at one of these sites through clicking on a banner advertisement, as part of a co-branding arrangement, or simply by selecting a link on a Party Ace Limited Site. These sites might issue their own cookies or collect data or personally identifiable information.

Use caution when visiting an external site. You use of such sites may be subject to the terms of service and privacy policies posted on such sites. We recommend that you review such sites terms of service and privacy policy prior to use.

10.0 Our security policy

Party Ace Limited is aware of your privacy concerns and strives to collect only as much data as is required to make your Internet and/or product use experience as efficient and satisfying as possible, in the most unobtrusive manner as possible. We will make reasonable efforts to ensure that whatever information you provide will be maintained in a secure environment. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personally identifiable information, we cannot guarantee the security of any information you transmit to us or from our products or services, and you provide such information at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

11.0 Notification of changes

Party Ace Limited reserves the right, at its sole discretion, to change, modify, discontinue, enhance, add or remove any portion of the Party Ace Limited Sites, or any provision of the Site Agreement, in whole or in part, at any time. Changes to the Site Agreement will be effective when posted. Without obligation to do so, Party Ace Limited may also notify you of such changes through messaging on the Party Ace Limited Sites. You nevertheless agree to periodically review the copies of the Site Agreement posted on the Party Ace Limited Sites so that you are aware of any changes. Your continued use of the Party Ace Limited Sites in any way after any changes to the Site Agreement or the Party Ace Limited Sites are made or posted will be considered acceptance of those changes and will constitute your agreement to be bound thereby.

11.1 Changelog

24/05/2018 – Version 1.0